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The player from Germany is complaining about the lengthy verification process. His account is verified.
The player from Germany is highly dissatisfied with the overall casino experience. The player managed to resolve the issue with the casino.
Easily the best Casino I've played at in a long time, registration and deposit were breeze, had Pretty good luck from the start. My $30 deposit lasted me about 12 hours,and cashed out $100. After requesting cash out, I had to verify my address, ID and phone number.
The player had also reported being continually put off in the live chat. After she submitted her complaint to us, she confirmed that the money had been paid. Consequently, we marked the complaint as 'resolved'.
The player's deposit was not credited for unknown reason. The complaint was resolved as the player's deposit been credited.
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Depositing regularly while making a profit leads to exclusion from VIP program, cashback and all kinds of bonuses
He also click here mentioned that the issue had affected other players on the site. After the complaint was transferred to the relevant team, the player confirmed that the payout had been successful and he had received his money. Consequently, we marked the complaint as 'resolved' in our system.
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Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
The player from the Netherlands had his winnings capped as if they’ve been generated from a free bonus play solely.
The player from Switzerland made a deposit, but it wasn't credited to his casino account. The issue was successfully resolved.
The player from the Czech Republic had requested a withdrawal four weeks ago after successfully passing verification. Despite multiple inquiries via email and live chat, the casino had not processed the withdrawal and it had remained in pending status. The player had confirmed that he had used a match bonus, but there was no bonus money left in his account.
The player from Germany has requested withdrawals almost two weeks ago. They haven’t been received yet. Player’s complaint has been resolved successfully.